Refund & Cancellation Policy

1. Services Covered

This policy applies to:

• One-time chef / cook bookings
• Chef for party / event services
• Home cook / regular subscription plans
• Wedding & special event chef services
• Any other chef / cooking services listed on our Website

2. Booking Amount / Advance

• For most bookings, an advance payment or full payment may be required to confirm the booking.
• This advance is used to block the chef’s time, schedule and other resources.

3. Cancellation by Customer

a) Cancellation within Free Window (if applicable)

If a free cancellation window is specified for your booking (for example, cancellation 24 hours before service time) and you cancel within that window:

• You may be eligible for a full or partial refund, depending on the service type and terms shown at the time of booking.
• Payment gateway or bank charges may be deducted where applicable.

b) Late Cancellations

If you cancel the booking after the free cancellation window, or very close to the service time:

• A cancellation fee may be charged, and only a partial refund (or no refund) may be provided, depending on how close to the service time the cancellation is made and what work / arrangements have already been done.

The exact cancellation terms (cut-off time and charges) may vary by service and city and will be displayed on the Website or communicated at the time of booking.

4. No-Show by Customer

If the chef reaches the location and is unable to start work due to reasons attributable to the customer (no response, incorrect address, entry not allowed, etc.):

• The booking may be treated as service delivered / no-show, and no refund may be applicable.

5. Cancellation or Rescheduling by Khanabanao / Chef

In rare cases, if we or the assigned chef need to cancel or reschedule due to unavoidable reasons (health issues, travel problems, emergencies, etc.):

• We will inform you as soon as possible.
• You may choose to reschedule the booking, subject to availability, or request a full refund of the amount paid for that booking.

Such refunds, once approved, will be processed within 5–7 working days.

6. Quality or Service Issues

If you experience a serious issue with the service, please contact us immediately or within a reasonable time with details and any proof (photos, videos, etc.).

We will review the complaint, and depending on the findings, we may offer:

• Partial refund
• Discount / credit for a future booking
• Replacement or rescheduled service (where possible)

Decisions will be made at the sole discretion of Khanabanao, based on the specific circumstances.

7. Refund Process & Timeline

Once a refund is approved, we will initiate the refund within 5–7 working days. The amount will be credited back to the original payment method or bank account, depending on your bank/payment gateway.

It may take an additional 2–5 working days for the refunded amount to reflect in your account, depending on the bank or card issuer.

8. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Change of mind after the service has been fully delivered.
• Minor delays caused by traffic, weather or conditions beyond the chef’s reasonable control.
• Incomplete or incorrect information provided by the customer that affects the service.
• Customer not reachable / not available at the location.
• Misuse of the service or violation of these Terms & Conditions by the customer.

9. How to Request a Cancellation or Refund

To request cancellation or refund, please contact us with the following details:

• Name
• Booking ID / reference
• Service date & time
• Amount paid and payment mode
• Reason for cancellation/refund

Email: info@khanabanao.com